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Senior Technical Support Specialist

3 weeks ago

Bengaluru, Karnataka, India OpenText Full time
About the Role

This is an exciting opportunity to join our Sr. Technical Support Specialists team as a Senior Technical Support Specialist. You will be responsible for providing exceptional technical support on OpenText products.

Your duties will include:

  • Replicating customer issues.
  • Troubleshooting and resolving customer problems.
  • Escalating defects to OpenText Product Engineering.
  • Testing software patches for customers.
Key Responsibilities

The successful candidate will be responsible for:

  • Delivering exceptional technical support services.
  • Cooperating with internal and external teams.
  • Maintaining up-to-date documentation.
What We Offer

We offer a dynamic work environment, opportunities for professional growth, and a competitive compensation package.