
Quality Data Annotation Specialist
9 hours ago
This is an opportunity to lead service assurance initiatives and maintain high-quality support services across various projects.
Key Responsibilities:- Design and deploy Service Quality frameworks to enhance process efficiency, improve quality, and predict Operations Health.
- Understand, define, and monitor business indicators (Lagging & Leading Indicators).
- Create Process Health Dashboards, reports, and implement action plans.
- Drive ongoing/identified service assurance initiatives and continuous process improvement programs.
The ideal candidate will be accountable for data accuracy, timeliness, and overall quality of work product. They will also require excellent knowledge of service quality in Operations and support functions, with preferred domains including Supply Chain, Utilities, MPE, Healthcare, and Customer Support.
Required Skills:- MBA or PG degree in Business Administration/Engineering.
- Minimum 10 years of experience in service quality, project management, and quality management system for service industry.
- Excellent analytical, data visualization, problem-solving, and advisory abilities.
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