Transportation Operations Specialist
3 weeks ago
Job Description for Transportation Specialist
NOC (Network Operations Center) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all stakeholders informed.
Purview of a Transportation Specialist
This role involves working with business and operations teams to solve customer escalations, analyze historic results, and initiate programs in a rapidly growing and complex environment. The candidate will drive improvements to the visibility tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners.
- Communication with internal customers (CS, MM, LM, FC, Trans Program, HR).
- Exceptional written and verbal communication skills with the ability to create compelling positioning/messaging strategy and present complex information clearly and concisely.
- High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.
- Strong analytical, mediation, and problem-resolution skills.
- Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.
- Skilled in collaborative management environment, clear formal and informal communication with members of the remote and local management teams.
- Strong understanding of process improvement techniques.
Requirements
Bachelor's degree, 10-24 months of work experience, good communication skills, proficiency in Advanced Excel (pivot tables, vlookups), demonstrated ability to work in a team in a very dynamic environment, and proficient in Speaking & Reading Hindi, Kannada, Telugu & English Language.
Preferred Qualifications
Logistics background and lean/six sigma training is a plus, proficient in SQL, Python.
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