Operations Management Specialist

3 weeks ago


Indore, Madhya Pradesh, India TaskUs Full time

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

Leading Operations at TaskUs:

As an Operations Manager at TaskUs, you will be responsible for overseeing the day-to-day activities of your team, ensuring that they have the resources and support they need to succeed.

Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to identify and address operational inefficiencies.
  • Lead and manage a team of customer experience specialists, providing guidance and feedback to ensure exceptional performance.
  • Monitor and analyze key performance indicators (KPIs) to measure team success and identify areas for improvement.

Requirements:

TaskUs is looking for an experienced Operations Manager who can bring a strategic approach to managing our customer experience operations. The ideal candidate will have a strong background in customer service, operations management, and team leadership. They will be able to demonstrate a track record of success in improving customer satisfaction and loyalty, as well as experience in leading and managing high-performing teams.

We offer:

  • A competitive salary and comprehensive benefits package.
  • A comprehensive training program to help you develop the skills and knowledge you need to succeed in your role.
  • Ongoing support and feedback to help you grow and develop in your career.
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