Marine Controls Service Specialist

2 weeks ago

Navi Mumbai, Maharashtra, India Synergy Resource Solutions Full time

We are seeking a highly skilled Service Engineer Marine Controls to join our team at Synergy Resource Solutions. As a leading recruitment consultancy firm, we represent a global market leader in the Maritime Industry with a 200-year legacy.

The company is an international, knowledge-based group providing high-tech systems and solutions to customers in the oil and gas industry, and merchant marine, digital, defense, and aerospace industries.

Key Responsibilities:

  • Basic troubleshooting, installation, maintenance, and repair of designated equipment.
  • Evaluating technical problems and determining options for resolution.
  • Completing preventative maintenance and field modifications.
  • Keeping up to date with administrative responsibilities, such as maintaining customer service logs and internal service records.
  • Maintaining daily communications with customers to ensure resolution and proper follow-up.
  • Meeting Health and Human Services, Environmental Health, and Safety regulations.
  • Utilizing the escalation process to resolve customer service delivery issues.
  • Identifying and participating in sales opportunities such as new contracts, contract renewals, and system sales.
  • Collaborating with the local team to provide efficient service delivery.
  • Adhering to current regulatory requirements.

Required Skills:

  • 2+ years of relevant experience in the Maritime industry with a proven track record.
  • Expertise in Marine Automation and Control Systems.
  • Strong understanding and knowledge of Marine Automation products, systems, their functionality, and applications.
  • Meticulous and methodical approach to case handling.
  • Basic knowledge of Marine Automation, Switchboard, Control Systems, and Engines.
  • Strong focus and awareness of quality.
  • Excellent communication skills, both verbal and written, in English.
  • Self-driven and focused individual.
  • Team player.

Travel Requirements:

  • Extensive travel whenever required.
  • Prepared to travel on short notice.
  • Must possess valid travel documents.
  • Willingness to travel to any part of the world deemed safe by the company.

For this role, we are looking for a candidate with a strong background in Marine Automation and Control Systems, excellent communication skills, and a proven track record in the Maritime industry.

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