Enterprise Solutions Architect

The Automation Solutions Developer role is responsible for creating and implementing automation solutions, integrating AI models, and orchestrating workplace systems to enhance employee experience. This position requires a strong understanding of Microsoft 365 ecosystem, endpoint management, collaboration tools, automation/orchestration, and security compliance.

Key Responsibilities:

• Develop automation workflows using Microsoft Power Automate (Power Platform) and custom apps using Power Apps to digitize and streamline processes.
• Create interactive dashboards and analytics solutions using Power BI for data-driven decision-making.
• Deploy Copilot-based AI agents for productivity, insights, and self-service use cases. Utilize low-code/nocode platform orchestration.
• Integrate AI models into enterprise workflows for enhanced decision-making and automation.
• Implement intelligent orchestration to connect different workplace systems for a unified employee experience.
• Identify and assess new use cases within the environment, ensuring scalability, security, and value creation.
• Leverage APIs, connectors, and automation scripts to integrate workflows across cloud and on-prem platforms.
• Ensure alignment with enterprise architecture, security, and compliance standards in solution design.

Required Skills & Qualifications:

• 7+ years in Digital Workplace, End User Computing or Automation/AI Solutions development.
• Proven track record of building automation solutions, AI integrations, and workplace orchestration in enterprise environments.
• Strong understanding of Microsoft 365 ecosystem, endpoint management, collaboration tools, automation/orchestration, and security compliance.
• Exceptional communication, conflict resolution, and decision-making capabilities.
• Candidate should possess knowledge and working experience on listed core technical skillset or technology domains:
• Automation & AI: Power Platform (Power Automate, Power Apps), Azure Logic Apps, infrastructure automation (ARM Templates, Terraform), workflow orchestration patterns, and Microsoft Copilot agent creation and integrations.
• Monitoring: Digital Experience Monitoring tools (e.g., Lakeside SysTrack, Nexthink) for endpoint telemetry and user experience metrics.
• AI/Assistive Technologies: Copilot integrations, AI agent enablement (e.g., custom copilots for workplace scenarios), and incorporation of generative AI functionality into productivity workflows.
• Scripting and Automation Framework: PowerShell scripting for automation of repetitive tasks and Git/GitHub for source control of automation scripts and workflows.
• Observability & Analytics: Microsoft Fabric, Power BI, Azure Monitor, log management, telemetry-driven decision making.
• Cloud & Infrastructure: Core understanding of cloud platforms (Azure required, AWS/GCP advantageous), hybrid connectivity patterns, virtual desktop infrastructure (e.g., Azure Virtual Desktop, Citrix).
• Service Management & Tooling: Understanding on ITSM platforms (e.g., ServiceNow), incident/change/problem management processes.

Job Summary:

This position involves developing and implementing automation solutions, integrating AI models, and orchestrating workplace systems to enhance employee experience. The ideal candidate has 7+ years of experience in digital workplace, end-user computing, or automation/AI solutions development and possesses a strong understanding of Microsoft 365 ecosystem, endpoint management, collaboration tools, automation/orchestration, and security compliance.