Social Media Customer Support Specialist

3 days ago

Chittoor, India beBeeCustomerSupport Full time ₹ 10,00,000 - ₹ 15,00,000

Job Description:

The Social Operations Response Team handles rider and driver-partner concerns across the country with utmost efficiency and via various channels. The team collaborates closely with other teams to help users who contact us via social media.

Responsibilities:

  • Communicate with high-profile riders and influencers on social media and represent our support spirit
  • Manage escalations from various internal teams
  • Provide top-notch customer support through emails and phone calls for all of our audiences
  • Help in improving processes and never shy away if you have to build a new process
  • Identify patterns and help in making the support systems better as we scale
  • Monitor the social media handles of our company, which are essentially Twitter and Facebook with a dash of Instagram
  • Communicate with celebrities who raise support tickets on social media
  • Relate support opportunities with our business needs and hence identify process policy insights from BAU activities
  • Write positive appreciation-worth responses on social media to transform negative experiences into a positive one
  • Engage with the Rider drivers on Social, ideate a delighter, and execute it end to end to create positive stories on social media

Required Skills and Qualifications:

  • Strong Verbal And Written Communication
  • Outstanding written and verbal communication skills with proven ability to write clear, concise, and accurate messages
  • In-depth knowledge of and enthusiasm for social media
  • Expertise and interest in social media best practices and a willingness to innovate
  • Familiarity with Google Drive, especially Google Spreadsheet and Google Docs
  • Ability to maintain a professional and calm demeanor while juggling multiple, high-priority tasks concurrently
  • Flexible hours and ability to work mornings, evenings, and weekends to cover hours of operation as needed
  • Ability to stay calm under high-pressure situations
  • Must be Graduate

Benefits:

  • We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently
  • If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward together

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