Front Desk Representative

About This Role:

We seek a highly skilled and experienced Service Ambassador to enhance the guest experience. The ideal candidate will have excellent communication skills, a pleasant personality, and the ability to multitask and remain calm under pressure.

• Greet guests with a friendly and professional demeanor upon arrival.
• Efficiently manage check-in and check-out procedures using hotel management systems.
• Accurately manage room assignments and reservations, ensuring guest preferences are met.
• Promptly respond to guest inquiries, complaints, and requests for resolution.
• Closely coordinate with housekeeping and other departments for seamless operations.
• Maintain front desk cleanliness and ensure all materials are up-to-date.
• Process payments and maintain accurate billing records.
• Upsell resort services and amenities to elevate the guest experience.

• A minimum of 1-2 years of experience in front office operations, preferably in a hotel or resort setting.
• Diploma or degree in Hospitality Management or a related field is preferred.
• Proficiency in Microsoft Office and hotel management systems, such as IDS or Opera.
• Excellent communication skills in English; additional languages are an asset.
• A pleasant personality, well-groomed appearance, and customer-service oriented approach.
• The ability to multitask and remain calm under pressure.
• Flexibility to work in shifts, on weekends, and during holidays.

• A competitive salary and performance-based incentives.
• Accommodation and meals, if applicable.
• Training and career development opportunities.
• A vibrant work environment in a scenic resort setting.