Restaurateur

The ORCHID HOTEL is seeking an experienced and skilled Restaurant Captain to join our team. As a Restaurant Captain, you will be responsible for ensuring exceptional guest satisfaction, maintaining a safe and sanitary work environment, and ensuring only the highest quality products are being served.

Key responsibilities of the Restaurant Captain include:

• Greeting and welcoming guests promptly in a warm and friendly manner.
• Thanking and giving fond farewell to guests conveying anticipation for their next visit.
• Assisting guests with table reservations and seating.
• Ensuring guests are serviced within specified time.
• Having a good knowledge of menu and presentation standards.
• Communicating with guests and staff using clear and professional language, and answering phone calls using appropriate telephone etiquette.
• Able to answer any questions regarding menu and assist with menu selections.
• Able to anticipate any unexpected guest need and react promptly and tactfully.

To be successful as a Restaurant Captain, you should have:

• Good command in both spoken and written English.
• Pleasing personality.
• Excellent guest service skills.
• Good knowledge of food and beverage service.

Preferred qualifications for the Restaurant Captain role include:

• Diploma or degree in Hotel Management or related field.
• Familiarity with Point of Sale systems, MS Office, and Property Management systems.
• 2-3 years of work experience in Food and Beverage gained from a 5-star international property.
• 1 year experience in a Captain position or a similar role.