RPA Automation Specialist

1 week ago


Gurgaon, Haryana, India Genpact Full time

We are seeking a highly skilled UiPath RPA Platform Support Specialist to join our team at Genpact. As a key member of our support team, you will be responsible for maintaining and enhancing our Robotics solutions, meeting incident SLAs, and working within our defined support process and practices.

Key Responsibilities:
  • Support the UiPath RPA platform and ensure its smooth operation.
  • Experience with ServiceNow and similar ITSM tools is highly desirable.
  • ITIL certifications are preferred, but not mandatory.
  • End-user issue analysis, follow-up, and resolution are critical skills.
  • Coordinate end-to-end written responses between internal teams and clients externally.
  • Provide off-shore support with rolling shifts.
  • Manage tickets and ensure SLAs are met.
  • Experience in web application support in a technical/functional support environment is essential.
  • Strong troubleshooting skills for web applications and a solid knowledge of SQL (SQL Server) are required.
  • Ability to run queries and excellent understanding of how web applications work.
  • Excellent technical and analytical skills, as well as solid experience in problem analysis and resolution of software problems.
  • Proven ability to function in a proactive environment and excel in a fast-paced, agile environment.
  • Innovative thinker who is positive, proactive, and readily embraces change.
  • Ability to handle clients professionally during all interfaces.
  • Excellent written and verbal communication skills.
  • UiPath Platform Support, including UiPath installation and Orchestrator management.
  • AWS skills, Python, Power Shell, and Network skills.
Qualifications:
  • Minimum qualifications:
    • Experience developing and testing software on a Windows platform, including hands-on programming experience in Process Automation Software - UiPath.
    • Understanding of Robotics process automation tool UiPath.
    • Ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution.
    • Willingsness and ability to blend business analysis with the hands-on configuration of automated processes in the Automation Software Products.
    • Good communication skills with the ability to present technical details to a non-technical audience.
    • Ability to talk to the client and get the Business Requirements.
    • Performs code reviews, communicates, and enforces coding standards.
  • Preferred qualifications:
    • Certification in leading RPA Products, e.g., UiPath, Automation Anywhere, or Blue Prism certifications.
    • VB script and Macro experience.
    • Incident management.
    • Familiarity with service management tools like JIRA and ServiceNow.

At Genpact, we are committed to delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.



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