Senior KYC Process Operations Manager

1 week ago

Bangalore Virtual, India beBeeOperational Full time ₹ 20,00,000 - ₹ 25,00,000
Job Overview

We are seeking a highly skilled professional to lead our KYC Process Operations team.

Key Responsibilities:
  • Program Management & Implementation: Support the management of KYC operations, including new verification launches and operational readiness. Drive seamless implementation of initiatives into Global RCO KYC Operations, managing tool deployments and system integrations.
  • Process Optimization & Efficiency: Spearhead productivity improvements and operational excellence through data-driven optimization and automation initiatives.
  • Governance Framework Management: Establish and maintain comprehensive KYC governance frameworks including process documentation, tools management, and quality controls. Implement effective audit mechanisms and inspection protocols to ensure operational compliance and standardization.
  • Change Management Leadership: Design and execute change management strategies for program adjustments and process improvements. Ensure effective communication and adoption of changes while managing stakeholder expectations and training requirements.
  • Cross-functional Collaboration: Coordinate cross-functional initiatives and maintain alignment of goals across different departments.
  • Strategic Partnership Management: Partner with key stakeholders throughout the project lifecycle. Manage stakeholder relationships from project initiation to completion.
  • Continuous Improvement Drive: Lead process redesign initiatives and implement technological innovations to enhance operational efficiency. Track and optimize performance metrics while driving automation and best practice implementation.

The ideal candidate will possess strong leadership and analytical skills, as well as experience in managing complex processes and teams.

Requirements:

  • 5+ years of experience in process management or a related field
  • Proven track record of improving operational efficiency and reducing costs
  • Strong analytical and problem-solving skills
  • Ability to effectively communicate with stakeholders at all levels
  • Experience working in a fast-paced environment with multiple priorities

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment

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