Strategic CRM Professional

12 hours ago

Alwar, Rajasthan, India beBeecrm Full time ₹ 12,50,000 - ₹ 17,50,000

Job Title: Strategic CRM Professional

As a seasoned Customer Relationship Management (CRM) expert, you will lead the development and implementation of our CRM strategy. Your expertise in CRM platforms, data management, and reporting will drive business growth and customer engagement.

Responsibilities:

  • Develop and execute CRM strategies aligned with business objectives, focusing on customer retention and growth.
  • Manage, mentor, and motivate a team of CRM specialists, ensuring their professional development and fostering a collaborative environment.
  • Oversee the configuration, customization, and integration of the CRM system, ensuring optimal performance and data integrity.
  • Analyze customer data, identify trends, and generate reports to measure campaign effectiveness and inform decision-making.
  • Collaborate with marketing, sales, and customer support teams to align CRM strategies and ensure a consistent customer experience.
  • Provide training and support to CRM users, ensuring effective adoption and utilization of the system.
  • Stay informed about CRM technology trends and best practices to recommend innovative solutions and improvements.
  • Monitor and analyze CRM performance metrics, making data-driven recommendations for improvement.
  • Address and resolve CRM-related issues, ensuring smooth operation and user satisfaction.

Requirements:

  • Proficiency in CRM platforms, data management, and reporting.
  • Strong leadership, communication, and interpersonal skills to effectively manage a team and collaborate with stakeholders.
  • Ability to analyze data, identify trends, and solve complex CRM-related problems.
  • Ability to develop and implement effective CRM strategies aligned with business goals.
  • Understanding of business processes and the ability to align CRM strategies with business objectives.

What We Offer:

A dynamic and challenging work environment that offers opportunities for professional growth and development.

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