Senior QA Auditor

1 day ago

Bikaner, Rajasthan, India beBeeQuality Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Job Summary

We are expanding our global Quality Assurance function by establishing a Quality Assurance team in India. The Senior Quality Assurance Specialist will be responsible for performing independent QA audits for underwriting operations executed by BPO teams for different regional markets.

The role will involve conducting monthly quality reviews/audits, validating data accuracy, analyzing error trends, and providing actionable insights to business stakeholders and BPO partners. The Senior QA will also be responsible for documenting QA findings, maintaining accurate quality logs and reports, and participating in calibration sessions with onshore counterparts and BPO QA teams.

Key Responsibilities:
  • Conducts monthly quality reviews/audits while complying to process SOPs and GRS QA Framework & guidelines.
  • Validate data accuracy, completeness, and alignment with business and regulatory standards.
  • Analyze error trends, identify root causes, and suggest corrective actions or process improvements.
  • Document QA findings and maintain accurate quality logs and reports.
  • Provide timely feedback to BPO vendor partner teams and support capability uplift.
Qualifications & Experience:
  • Bachelor's degree in commerce, Business Administration, or a related field.
  • 5 –8 years of experience in P&C insurance operations, with a strong focus on underwriting for European and/or London markets.
  • Minimum 2+ years of audit, quality assurance, or process excellence experience, preferably in a BPO or shared service environment.
Key Skills:
  • High attention to detail and accuracy.
  • Ability to interpret and apply underwriting guidelines, documentation and identify control gaps.
  • Strong communication and stakeholder management skills across geographies and teams.
  • Working knowledge of policy administration systems, workflow tools, and audit platforms.
Preferred Experience & Work Hours:
  • Background in shared services or BPO environments with as Quality Auditor of global insurance back-office processes.
  • Experience working as QA in BPO vendors teams (e.g., Genpact).

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