Operations Executive

1 week ago

Anantapur, Andhra Pradesh, India beBeeOperation Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Description

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We are seeking an experienced Operations Executive to lead the day-to-day execution of our Onboarding, Marketing, and Training/Upskilling teams. You will be responsible for owning Service Level Agreements (SLAs), building Standard Operating Procedures (SOPs), streamlining cross-team handoffs, and driving measurable outcomes.

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Key Responsibilities

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  • Team Leadership & Scheduling: Manage pods across Onboarding, Marketing, Interview Support, and Training; create rosters, capacity plans, and shift coverage.">
  • Process & SOPs: Design, document, and enforce SOPs for each stage—offer-to-onboard, resume revamps, job submissions, interview coordination, and training completion.">
  • Pipeline Throughput: Monitor daily dashboards; remove bottlenecks to improve time-to-onboard, submissions/day, interviews scheduled, offer rate, and join rate.">
  • Training & Upskilling Ops: Coordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking; ensure readiness for placements.">
  • Onboarding Excellence: Ensure accurate documentation, agreements, background checks, and system access; zero-defect records.">
  • Quality & Compliance: Run QA checks on resumes, submissions, and communications; uphold data privacy and audit-ready records.">
  • Cross-Functional Coordination: Partner with HR, Finance/Collections, and Sales for smooth handoffs.">
  • Automation & Tools: Champion CRM/ATS hygiene, automate routine steps, and standardize reporting.">
  • Reporting & Reviews: Daily/weekly MIS, root-cause analyses, corrective action plans, and leadership updates.">
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Requirements

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  • 5+ years in operations management within staffing/recruiting, edtech/training, BPO, or services environments; proven people management (15–50 headcount).">
  • Strong program/project management (roadmaps, SLAs, RAID logs), data-driven decision-making, and obsession with execution.">
  • Hands-on with CRM/ATS (preferably Salesforce), Google Sheets/Excel (lookups, pivots), and collaboration tools.">
  • Excellent communication, stakeholder management, conflict resolution, and coaching skills.">
  • Comfort with night shift and client alignment; thrives in a fast-paced, target-driven setup.">
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Nice to Have

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  • Salesforce familiarity (Reports, Dashboards; Flows/automation exposure).">
  • Experience with e-signature and document workflows, and basic finance handoffs.">
  • Understanding of hiring terms & visas.">
  • Exposure to training operations (cohort management, assessments, LMS).">
  • Process improvement frameworks (Lean/Six Sigma mindset).">
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Success Metrics

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  • Reduced time-to-onboard and time-to-first-submission">
  • Higher submissions-to-interview and interview-to-offer conversion">
  • Improved show-up and join rates">
  • On-time SOP compliance and zero critical defects">
  • NPS/CSAT improvements from candidates and stakeholders">
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Why Work with Us

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  • Lead multi-team operations with clear ownership and impact">
  • Work directly with leadership; fast growth path">
  • Build scalable systems and playbooks for the next phase of expansion">

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