Transformation Leader

2 days ago

Noida, Uttar Pradesh, India beBeeBusiness Full time ₹ 20,00,000 - ₹ 25,00,000
Senior Manager Business Excellence

This is a senior leadership role responsible for spearheading continuous improvement and LEAN deployment initiatives across operations, quality, and training.

  • The position entails providing comprehensive support for business excellence in client service delivery.
  • It involves spearheading continuous improvement and LEAN deployment initiatives across operations, quality, and training.
Key Responsibilities:

Job Description:

This role requires the analysis of current practices, pinpointing areas for enhancement, and implementing strategies that drive productivity, elevate quality, and boost customer satisfaction.

Required Skills & Qualifications:

  • Six Sigma Master Black belt - Must
  • Lean Six Sigma techniques & statistical tools - Must
  • Quality Principles and Techniques, MS Office, G Suite
  • Understanding of cross-functional synergies
  • Formal Bachelors or Masters Degree - Must

Required Experience:

  • Relevant experience in Contact center Outsourcing across Voice, Non-Voice and Back office queues where the candidate must have demonstrable experience to showcase previous Master Black Belt / Black Belt projects with tangible outcomes.
  • Minimum 10 years work experience with at least 6 years managing Six Sigma projects Understanding of call center technology and knowledge of current and emerging technologies

TELUS Values:

  • We passionately put our customers and communities first
  • We embrace change and innovate courageously
  • We grow together through spirited teamwork

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