Process Integrity Specialist

7 days ago

Kota, Rajasthan, India beBeeAssurance Full time ₹ 10,20,000 - ₹ 12,25,000
Quality Assurance Specialist Job Description

The Quality Assurance Specialist is responsible for performing deep-dive audits, identifying risk trends, driving process integrity, and offering actionable insights to business stakeholders.

  • Conduct monthly quality reviews/audits according on stipulated timeframe/SLA while complying to process SOPs and GRS QA Framework & guidelines.
  • Validate data accuracy, completeness, and alignment with business and regulatory standards.
  • Analyze error trends, identify root causes, and suggest corrective actions or process improvements.
  • Document QA findings and maintain accurate quality logs and reports.
  • Provide timely feedback to BPO vendor partners teams and support capability uplift.
  • Participate in calibration sessions with onshore counterparts and BPO QA teams.
  • Act as a subject matter expert (SME) on underwriting procedures, business rules, and quality governance.
  • Provide support in creating and maintenance of QA calibration guide for all existing process and new transition process.
  • Resolve dispute in rebuttal according to action plan agreed by the team in time.
  • Log error tracked and follow-up on the correction by the processor.
  • Participate in any training session from business stakeholder and update QA SOP to align with the change.
  • Responsible in new starter training as mentor and dedicated trainer for different processes.

Qualifications & Experience:

  • Bachelor's degree in commerce, Business Administration, or a related field.
  • 5 –8 years of experience in P&C insurance operations, with a strong focus on underwriting for European and/or London markets.
  • Minimum 2+ years of audit, quality assurance, or process excellence experience, preferably in a BPO or shared service environment.
  • Familiarity with multiple lines of business within commercial or specialty insurance (e.g., Property, Casualty, Marine, Terrorism, Financial Lines, etc.)

Key Skills:

  • High attention to detail and accuracy.
  • Ability to interpret and apply underwriting guidelines, documentation and identify control gaps.
  • Strong communication and stakeholder management skills across geographies and teams.
  • Working knowledge of policy administration systems, workflow tools, and audit platforms.
  • Proven ability to work independently and manage multiple audits with tight timelines.
  • Comfortable working in a dynamic, evolving environment with matrixed teams
  • Strong analytical and problem-solving skills.
  • Proficiency in MS Excel and reporting tools.
  • Ability to work in a fast-paced, deadline-driven environment.

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