Quality Assurance Specialist

4 days ago

Navi Mumbai, Maharashtra, India beBeeQuality Full time ₹ 5,00,000 - ₹ 10,00,000

Job Title: Quality Assurance Professional

Job Description

We are seeking a detail-oriented Quality Assurance Professional to join our team. As a Quality Assurance Professional, you will be responsible for ensuring the quality of our services by conducting audits and evaluations. Your tasks may include:

  • Audit calls/interactions/transactions for aligned teammates
  • Coach teammates for performance improvement (campaign specific)
  • Report performance for an aligned span on a daily/weekly/monthly basis
  • Provide inputs and basis audits for briefings and training which need identification
  • Partner with team leaders in leading team meetings for metrics improvement
  • Participate in strategic projects for the campaign/LOB
  • Identify and escalate any potential quality issues per defined process
  • Isolate and report defects; verify defect fixes
  • Suggest process/system improvements based on common customer concerns

Technical Skills and Qualifications:

  • Graduate of any course (preferred)
  • Basic understanding of types of companies, promoter holdings & adherence to government regulations'
  • Must have worked in customer service (Voice & Back Office experience preferred)
  • At least one-year of work experience as a Quality Assurance Professional (preferred)
  • Basic skills in Excel or Google Sheets
  • Problem-solving skills
  • Familiarity with the application of basic quality tools, such as cause and effect, histogram, correlation, and others (preferred)

Soft Skills:

  • Proficiency in English language - C1/C2 preferred
  • Has strong customer centricity
  • Can assertively provide constructive feedback
  • Has good written and verbal communication skills
  • Thinks logically
  • Can manage conflicts
  • Pays strong attention to detail
  • Can work with minimal supervision
  • Demonstrates initiative and good judgment
  • Can work on multiple projects and is versatile
  • Can establish and maintain effective working relations with a wide variety of individuals
  • Can work with a diverse team
  • Has a Continuous Improvement mindset

Personality Traits Required:

  • Demonstrates clear thought process
  • Articulates clearly
  • Exercises conscientiousness and diligence
  • Demonstrates assertiveness

Key Responsibilities:

  • Quality Audits
  • Team Coaching
  • Performance Reporting
  • Basis Audits
  • Strategic Projects
  • Process Improvements

What We Offer:

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

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