Morpheus Infrastructure Engineer
4 weeks ago
Job Summary
Seeking skilled Tier 2 Engineers for the MS Morpheus support team to provide high-quality services for global HPE customers.
Key Responsibilities
• Resolve customer issues via telephone, email, or remote sessions.
• Identify and escalate issues to vendors in a timely manner following process guidelines.
• Utilize internal technical resources, including peers, mentors, and knowledge bases, to provide effective solutions.
• Work with other technology teams to diagnose and isolate complex issues.
• Maintain high-quality case documentation and adhere to SLA timeframes and operational metrics.
Technical Skills
• Morpheus Infrastructure: Install, maintain, and configure Morpheus infrastructure.
• Identity and Access: Experience in Morpheus identity and access management.
• Provisioning Concepts: Familiarity with Morpheus provisioning concepts.
• Multi-Tenant Models: Experience with Morpheus multi-tenant models.
• Self-Service: Knowledge of Morpheus self-service functionalities.
• App Monitors & Blueprints: Good understanding of Morpheus apps, IaC type blueprints, and app monitors.
• Plans and Costing: Knowledge of Morpheus plans, prices, and costing.
Eligibility & Qualification
• Education: Bachelor's degree in Engineering (or Equivalent).
• Experience: Minimum 5 years of relevant experience in an enterprise managed service environment.
• Certification: Morpheus Certified Administrator certification is advantageous.
• Work Flexibility: Must be flexible to work in a 24/7 support environment.
Non-Technical Skills
• Communication: Excellent written and verbal communication skills.
• Customer Satisfaction: Commitment to delivering high-quality product and solution support.
• Ownership: Take ownership of tasks, work with high productivity and efficiency, and support team members.
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