Process Efficiency Specialist

5 days ago

Tiruppur, Tamil Nadu, India beBeeProcessExcellence Full time ₹ 1,00,00,000 - ₹ 1,20,00,000

As a senior business leader, you will oversee and optimize end-to-end operations to ensure high-quality service delivery.

Key responsibilities include client management, people & performance management, and cross-functional team leadership with a focus on process efficiency, stakeholder collaboration, and business growth.

Key Role Deliverables:
  • Business Transformation (80%):
  • Develop and implement an operational excellence framework tailored for the vertical;
  • Formulate and manage detailed KPI tables across all businesses in e-commerce;
  • Identify and lead improvement initiatives in internal business/operational processes;
  • Drive innovation and automation for waste elimination and efficiency improvement;
  • Engage employees in various operational excellence initiatives.

Service Delivery (20%):

  • Provide service delivery support to process owners located at different locations including people management, performance tracking/financial analysis, and ensuring teams adhere to policies/standards;
  • Ensure adherence to service levels as defined by clients;
  • Manage headcount coordination at client sites.
Project & Team Management:
  • Oversee multiple projects across different lines of business ensuring timely delivery and quality standards;
  • Lead a diverse team of 20+ members including Business Analysts, Process Excellence Leads/AMs, and content developers;
  • Foster a collaborative and high-performance culture by setting clear goals, mentoring team members, and driving accountability.
Operational & Process Excellence:
  • Identify process gaps and implement efficiency-driven solutions to improve workflows and service delivery;
  • Work closely with Process Excellence Analysts to standardize operations, reduce inefficiencies, and drive continuous improvement;
  • Leverage data insights to track performance, optimize processes, and ensure compliance with internal and client-defined SLAs.
Required Skills & Qualifications:
  • At least 2+ years of experience as an Assistant Manager or Manager;
  • Strong analytical and problem-solving skills;
  • Demonstrated project/program management skills;
  • Extensive understanding of mistake-proofing and automation tools;
  • Lean Six Sigma GB certified (or BB trained) would be an added advantage;
  • Experience in E-Commerce/Internet Industry either directly or indirectly would be an added advantage;
  • People management skills;
  • Great communication skills, self-motivated independent worker, excellent interpersonal skill;
  • Strong stakeholder and client management skills;
  • Ability to lead and manage a diverse team across multiple functions;
  • Excellent analytical, problem-solving, and decision-making abilities;
  • Proficiency in project management tools, reporting dashboards, and financial systems is a plus.

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