
Housekeeping Operations Manager
3 days ago
Job Overview:
The Assistant General Manager plays a pivotal role in spearheading housekeeping operations, ensuring immaculate cleanliness, hygiene, and aesthetic upkeep of all guest rooms, public areas, and back-of-house spaces. This position is instrumental in upholding our lifestyle club's standards and meeting the expectations of our discerning guests.
Key Responsibilities:
- Drive Operational Excellence: Establish and implement stringent cleanliness, maintenance, and amenity standards across guest rooms and public areas, fostering operational excellence and consistently superior guest experiences.
- Collaborate with the Corporate Housekeeper to develop and manage SOPs.
- Create structured checklists for daily, weekly, and monthly audits to ensure quality control.
People Management:
- Guide and motivate the team to deliver high service standards with ownership and pride.
- Promote a culture of internal customer care, collaboration, and professionalism.
- Lead staffing activities including recruitment, performance discussions, and recognition.
Leadership:
- Promote a positive, hands-on leadership style that inspires the team by serving as a role model of professionalism, accountability, and service excellence.
- Ensure department KPIs and goals are met in alignment with management directives.
- Modify and improve housekeeping systems and procedures to drive service efficiency.
Qualifications:
- Graduate from a hospitality or equivalent institution
- 10 years or more experience in Housekeeping, with leadership exposure in hospitality
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