Senior Network Architectural Specialist

1 day ago


India Tech Mahindra Full time

Are you an expert in ensuring the operational integrity, availability, and performance of network systems? Do you excel at advanced troubleshooting, proactive issue resolution, and supporting critical network infrastructure?

We are seeking a highly skilled Skip Level 3 Network Support Engineer to join our team at Tech Mahindra. This role focuses on providing L3 support for network incidents, conducting root cause analysis (RCA) for recurring issues, and recommending long-term solutions.

Main Responsibilities:

  • L3 Network Support: Provide timely resolutions to meet Service Level Agreements (SLAs) for network incidents.
  • Root Cause Analysis: Conduct thorough RCA for recurring issues and recommend sustainable solutions.
  • Network Health Monitoring: Proactively monitor and maintain network health, availability, and performance.
  • Change Management: Plan and execute network configuration changes following change management procedures.
  • Escalation Support: Act as a point of escalation for L1 and L2 engineers.
  • Knowledge Base: Create and maintain knowledge base articles, runbooks, and network topology diagrams.
  • Cross-Functional Collaboration: Work with cross-functional teams for network improvements and upgrades.
  • On-Call Support: Provide 24/7 support as part of an on-call rotation.

Key Requirements:

  • Cisco Expertise: Advanced knowledge of Cisco routers and switches (Nexus, Catalyst, etc.).
  • Juniper Experience: Hands-on experience with Juniper routers and switches.
  • Wireless Knowledge: Knowledge of Cisco Wireless Controllers (WLC) and access points.
  • SD-WAN Expertise: Expertise in Cisco Viptela SD-WAN for design, deployment, and support.
  • Network Security: Proficiency in Cisco ISE (Identity Services Engine) for network access control and policy enforcement.
  • Protocols & Standards: In-depth understanding of BGP, OSPF, EIGRP, VLANs, STP, MPLS, and IPSEC VPNs.
  • Tools & Monitoring: Experience with tools like Wireshark, SolarWinds, or other NMS (Network Monitoring Systems).
  • Soft Skills: Strong analytical and problem-solving skills, clear communication, time management, and attention to detail.

Experience & Qualifications:

  • Experience: 5-10 years of hands-on experience in network support and troubleshooting at an L3 level.
  • Certifications: CCNP (Cisco Certified Network Professional) and JNCIP (Juniper Networks Certified Internet Professional) are preferred.

Compensation Package:

We offer a competitive salary ranging from $120,000 to $180,000 per annum, depending on location and experience. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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