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2 weeks ago
As a Staff Technical Support Engineer, you will play a critical role in ensuring the safe and effective adoption of AI in enterprises.
This position requires a highly experienced technical support engineer with a strong background in network security technologies. You should have expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and Authentication Protocols (SAML, LDAP, RADIUS, etc.).
About the Role- Provide advanced technical support to customers and partners on AI Access Security and SaaS Security issues
- Troubleshoot and resolve complex issues related to the safe adoption of GenAI apps and the protection of SaaS applications
You will be at the forefront of ensuring customer success by providing exceptional post-sales support. Your contributions will directly impact the safety and success of our customers' AI and cloud security initiatives.
The Ideal Candidate- 8+ years of experience in a technical support engineer role, with a focus on network security technologies
- Strong written and verbal communication skills, with the ability to explain complex technical issues to diverse audiences
As a key member of our Global Customer Support team, you will work closely with colleagues across different departments to achieve business objectives. We are committed to enabling customer success through proactive problem-solving and timely resolution of technical issues.
What We OfferWe offer a dynamic and challenging work environment that fosters professional growth and development. Our team is passionate about delivering exceptional support to our customers, and we welcome individuals who share this vision.
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