E-commerce Strategy Lead

3 days ago


Ahmedabad, Gujarat, India GaneshaSpeaks Full time

GaneshaSpeaks seeks a seasoned E-commerce Strategy Lead to spearhead the expansion of our online sales channels. This pivotal role will enhance our digital presence, optimize customer experience, and drive rapid delivery initiatives.

Key Responsibilities
  • Quick Commerce Initiatives: Develop and manage quick commerce strategies to facilitate rapid delivery services, partnering with local delivery platforms to ensure timely and efficient order fulfillment.
  • Data Analysis: Utilize web analytics tools to monitor site performance, customer behavior, and sales data, providing actionable insights to optimize the online shopping experience and drive sales growth.
  • Inventory and Order Management: Work closely with the supply chain and logistics teams to ensure accurate inventory levels, timely order processing, and effective management of returns and exchanges.
  • Customer Service: Collaborate with the customer service team to address customer inquiries and issues promptly, enhancing overall customer satisfaction and loyalty.
  • Technology Integration: Stay abreast of emerging e-commerce technologies and trends, recommending and implementing new tools and platforms to enhance operational efficiency and customer experience.
Qualifications
  • Experience: Minimum of 5 years of experience in e-commerce management, with a proven track record of driving online sales growth. Minimum Experience of 1 year in quick commerce or rapid delivery models is a must.
  • Technical Proficiency: Strong understanding of e-commerce platforms, digital marketing tools, SEO best practices, and web analytics. Familiarity with CMS and CRM systems is advantageous.
  • Analytical Skills: Ability to analyze complex data sets to inform decision-making and strategy development.
  • Leadership Abilities: Demonstrated experience in leading cross-functional teams and managing external partnerships.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to articulate ideas clearly and effectively.
  • Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs and market conditions.


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