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Customer Service Associate

2 weeks ago

Mumbai, Maharashtra, India Johnson Controls Full time

At Johnson Controls, we are seeking a highly skilled Customer Service Associate to join our team. The ideal candidate will be responsible for providing exceptional customer service, managing inquiries, and processing orders efficiently while utilizing SAP software.

The key responsibilities of this role include:

  • Responding to customer inquiries via phone, email, or chat in a professional and timely manner.
  • Processing customer orders, returns, and exchanges through SAP, ensuring accuracy and efficiency.
  • Resolving customer complaints and issues, focusing on achieving a positive resolution.
  • Providing product information, order status updates, and processing billing inquiries.
  • Maintaining accurate customer records in SAP, including order histories and contact details.
  • Collaborating with internal teams to ensure order fulfillment and resolve complex issues.
  • Monitoring and tracking orders to ensure on-time delivery.

The requirements for this position include:

  • Strong communication skills (written and verbal).
  • Proficiency in SAP and order processing systems.
  • Excellent problem-solving and multitasking abilities.
  • Customer-focused with a professional demeanor.
  • Previous experience in customer service and order processing is preferred.