Social Media Reputation Manager

6 days ago

Kolkata, West Bengal, India beBeeReputation Full time US$ 60,000 - US$ 80,000
Community Engagement Specialist

We are seeking a proactive and passionate Community Engagement Specialist to join our team. In this role, you will be responsible for building authentic relationships with our online community, managing our online reputation, and ensuring a positive brand presence across social media platforms.

This is a full-time role based in our office.

Key Responsibilities:
  • Engage with followers by responding to comments, messages, and mentions in a timely and brand-consistent manner.
  1. Foster a helpful, friendly, and interactive online community by starting conversations, answering queries, and acknowledging feedback.
  2. Monitor customer reviews and user sentiment across social media platforms.
  3. Manage Online Reputation (ORM) by tracking brand mentions, addressing concerns, and mitigating negative feedback with empathy and professionalism.
  4. Flag high-priority issues or feedback to internal teams for quick resolution and customer satisfaction.
  5. Support community-building initiatives such as live interactions, polls, contests, and user-generated content campaigns.
  6. Work with the Social Media team to implement effective strategies and performance measurement.
  • Monitoring & Insights:
  1. Track and analyze conversations, sentiment, and engagement trends related to the brand and industry.
  2. Prepare regular reports summarizing community activity, engagement metrics, and ORM insights.
  3. Share learnings and audience feedback with content, product, and customer teams to drive improvements.
Requirements:
  • 1-3 years of experience in community management, social media, or online reputation roles.
  • Excellent written communication skills with a human, empathetic, and solution-oriented tone.
  • Deep familiarity with platforms like Instagram, Facebook, Twitter/X, and Pinterest.
  • Experience using social media and ORM tools (e.g., Sprout Social, Hootsuite, Brand24, Google Alerts).
  • Proficiency with Canva or other visual tools to support engagement content creation.
  • Strong multitasking skills and the ability to stay organized in a fast-paced environment.
  • Ability to maintain brand voice while managing both positive and challenging conversations.
About Us:

We empower agencies and SMBs to manage their social media publishing, analytics, and social engagement while collaborating with their team and clients.

We are a high-growth bootstrapped B2B SaaS company with healthy profitability and a solid runway.

We have been recognized as one of the 5 startups across India for the prestigious Economic Times Startup Awards in the Bootstrap category.

Our Impact:
  • Helped 13,500+ marketing agencies and SMBs across the globe.
  • 5 billion+ social media posts published.
  • Ranked as a top-performing SaaS company in the industry.

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