Ecommerce Operations Lead

2 weeks ago


Delhi, Delhi, India beBeeLeadership Full time ₹ 8,00,000 - ₹ 12,00,000

Job Overview

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We are seeking a skilled Operational Manager to oversee daily shift operations, ensuring high performance and adherence to operational KPIs.

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About the Role

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As an Operational Manager, you will be responsible for:

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  • Managing and overseeing daily shift operations including picking, packing, dispatch, and team supervision">
  • Ensuring adherence to operational KPIs - productivity, accuracy, and safety">
  • Leading, motivating, and managing on-ground teams to ensure high performance">
  • Coordinating with cross-functional teams like inventory, logistics, and customer support">
  • Driving process improvements and ensuring compliance with SOPs">
  • Maintaining shift reports, attendance, and operational dashboards">
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Requirements

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To be successful in this role, you will need:

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  • A graduate degree in any discipline (MBA is a plus)">
  • 2-4 years of experience in e-commerce FC or dark store operations">
  • Pharma industry experience is an added advantage">
  • Strong leadership and team management skills">
  • Excellent communication and problem-solving abilities">
  • Comfortable with shift-based work schedules">
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Preferred Skills

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Familiarity with warehouse/inventory management systems and understanding of last-mile delivery processes.

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Experience Required

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Experience in high-speed operational environments is highly valued.



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