IT Administrator
3 weeks ago
Job Title
IT Administrator
About the Role
SAS Partners Corporate Advisors Private Limited is seeking a highly skilled IT Administrator with expertise in Zoho One to manage and maintain our IT infrastructure. The ideal candidate will be responsible for ensuring the security and performance of our systems, and optimizing our use of the Zoho One suite of applications.
Key Responsibilities
- Zoho One Administration
- Manage, configure, and optimize Zoho One applications to enhance business operations
- Customize workflows, reports, and dashboards to meet team and organizational needs
- Ensure smooth integration of Zoho apps with third-party software and tools
- Troubleshoot issues and provide user support for Zoho One applications
- Oversee the companys IT infrastructure, including networks, servers, hardware, and software
- Implement and maintain security protocols, ensuring data protection and compliance with relevant regulations
- Monitor system performance and troubleshoot IT issues in a timely manner
- Manage backup systems and disaster recovery processes
- Ensure the integrity and security of the organization's IT systems, including managing firewalls, antivirus software, and encryption
- Conduct regular security audits and vulnerability assessments
- Implement IT security best practices and policies, and ensure compliance with data privacy regulations
- Provide technical support to staff, including troubleshooting hardware, software, and network issues
- Conduct training sessions to improve user proficiency in Zoho One applications and other IT systems
- Maintain documentation for IT procedures and provide regular updates to users
- Evaluate new technologies and make recommendations to enhance business operations and IT systems
- Ensure that IT infrastructure meets the companys growing needs, including scalability for future growth
- Liaise with external vendors for procurement, maintenance, and support of IT hardware and software
- Negotiate service-level agreements (SLAs) with third-party providers and ensure compliance
Requirements
Qualifications and Skills
- Experience with Zoho One (CRM, Books, Desk, People, Projects, and more) is mandatory
- Proven experience in IT administration, managing networks, servers, and systems
- Strong understanding of IT security practices, including firewall management, encryption, and antivirus solutions
- Familiarity with cloud-based technologies and SaaS solutions
- Strong problem-solving skills and ability to troubleshoot complex IT issues
- Excellent communication skills to provide support and training to non-technical users
- Knowledge of compliance requirements (GDPR, data protection laws) is a plus
Educational Requirements
- Bachelors degree in Computer Science, Information Technology, or related field
- Relevant certifications (e.g., CompTIA Network+, Zoho Certified Administrator, ITIL) are a plus
Preferred Experience
- 3-5 years of experience in IT administration roles
- Experience in managing IT for small to mid-sized companies
- Hands-on experience with cloud-based platforms and system integration
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