Service Design Lead

4 weeks ago

Pune HO, India WongDoody Full time
About WongDoody

We are a Human Experience Company that thrives on creating transformative experiences for our clients. Our team of global experts is dedicated to building experiences that drive business growth and customer engagement. With the power of Infosys, we have the skills and scale to deliver innovative solutions that meet the evolving needs of our clients.

Role Summary

We are seeking a driven Service Design Lead who excels at solving complex challenges. As a strategic thinker, you will be responsible for developing and implementing service design strategies that align with business objectives and customer needs. You will lead cross-functional teams to deliver top-quality strategic and creative outputs on projects and accounts.

Responsibilities
  • Lead on a global adoption program for a large, complex client, including running workshops for senior stakeholders to create a holistic understanding and roadmap across experience, business processes, technology, and data.
  • Develop, advocate for, and execute the appropriate approaches or delivery methods to best address different contexts and requirements, including measuring and evaluating outcomes.
  • Draw insights from data collected through quantitative and qualitative methods and effectively communicate them to the team and the wider organization to inform strategic deliverables.
  • Help teams to manage and visualize outcomes, prioritize work, and adhere to agreed project priorities and scope.
  • Own and grow client relationships.
  • Work with other leaders and stakeholders to continuously identify spaces where service design can add value and help scope related projects and deliverables.
  • Inspire the team and the client to push thinking further and to consider taking on a more daring, audacious, and innovative direction.
  • Work with our own Product Design and Design Engineering teams and the Infosys teams to ensure your vision is translated into the live product.
  • Contribute to the development of service design practice tools, methodologies, and applications and inspire innovative approaches and techniques.
Qualifications
  • Experience working at leading digital agencies within a senior level Service Design, Experience Strategy, or UX role.
  • A strong portfolio of complex, digital experiences that demonstrates applied experience of service design methodologies.
  • Excellent communication and stakeholder management skills, including being able to foster collaboration, explain rationale, align and persuade stakeholders, drive conversations, and build client relationships.
  • The tendency to thrive in an action-packed, sometimes ambiguous environment.
  • A solid understanding of other disciplines (such as client engagement, technology, delivery, UX, and strategy) needed to create brilliant experiences.
  • A proactive, can-do attitude, sense of humor, and a desire to drive the business forward.
Additional Information

We are a proud Equal Employment Opportunity employer where we are committed to creating an equitable, diverse, and inclusive workspace. Candidates from diverse backgrounds are strongly encouraged to apply. All your information will be kept confidential according to EEO guidelines.

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