Network Engineer-R&S, Wireless

4 weeks ago


Bengaluru, Karnataka, India ScaleneWorks Full time

Job Summary

As a Network Engineer-R&S, Wireless at ScaleneWorks, you will be responsible for handling Incident Management, ensuring ITSM compliance, and adhering to Incident management standardization codes. You will also participate in Change management, Quality Assurance, and Communication and Notification processes.

Key Responsibilities

• Experience in Datacenter LAN Management

• Candidate should have a deep understanding of Wireless technology and its protocols.

• Minimum of 2-3 years' experience in L1 network Support. Proven ability in learning and upgrading new technologies/technical skills.

• Must be able to demonstrate excellent troubleshooting and problem-solving skills. Good communication skills

• Good understanding (of L1/L2 Level) of Switching & routing protocols, and products like: HP/Nexus Switches DWDM and IPAM.

• Analyze/solve application-related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed.

• Analyze/solve layer 1/2/3 problems - Perform troubleshooting techniques to analyze/solve problems - Perform fundamental network troubleshooting techniques required to analyze and solve Layer 1, Layer 2, and Layer 3 problems within large geographically dispersed networks.

• Analyze/solve protocol routing problems - Use advanced network troubleshooting techniques required to analyze and solve protocol routing problems within large geographically dispersed.

• ITIL V3 Foundation Certification is desired.

• Participate in Change management

• Participate and provide inputs on Change management processes.

• Ensure ITSM compliance for all incidents and service calls

• Ensure SLA compliance for all incidents and service calls

• Ensure usage of documents from the KB for proper resolution of incidents and service calls

• Ensure adherence to Incident management standardization codes

• Active participation in audits and facilitating the same

• Adherence to the documented notification, elevation, and escalation process

• Communication to the customer both while responding to a case and also after resolution of the case

• Handle vendor coordination and further coordinate with them on technical grounds

• Coordination and communication with other incident management groups

Requirements

• Good understanding of Wireless technology and its protocols

• Minimum of 2-3 years' experience in L1 network Support

• ITIL V3 Foundation Certification is desired

• Good communication skills

• Ability to work in a 24/7 operational environment

What We Offer

• Competitive salary and benefits package

• Opportunity to work with a dynamic team

• Professional development and growth opportunities

• Recognition and rewards for outstanding performance


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