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Technical Expert in ServiceNow ITSM

1 week ago

Pune, Maharashtra, India HSBC Full time

We are seeking an experienced professional to join our team as a Senior ServiceNow ITSM Consultant. As a key member of our team, you will be responsible for driving the development and support of our ServiceNow ITSM platform.

Key Responsibilities

Your primary responsibilities will include:

  • Developing and implementing ServiceNow ITSM modules, including Incident, Problem, and Change Management.
  • Providing expert-level support for ServiceNow infrastructure upgrades, migration, configuration, support, maintenance, and technical escalations.
  • Designing and implementing end-to-end ServiceNow-based application solutions, transforming business requirements into business processes.
  • Working closely with colleagues and stakeholders to deliver high-quality solutions.
Requirements and Qualifications

To be successful in this role, you should possess:

  • Significant working experience on ServiceNow application development, especially in the ITSM area.
  • Expert-level knowledge of class hierarchy, update sets, data layers, flows, Service Portal, UI Actions, ACLs, deployment, integration, SOAP services, and client-server scripting best practices.
  • Experience with developing and implementing ServiceNow ITSM modules, including API integrations and debugging skills.
  • ServiceNow certification (CSA, CAD).
  • Excellent analytical and problem-solving skills, with the ability to transform business requirements into business processes.

We offer a dynamic and inclusive work environment that fosters continuous professional growth and opportunities for advancement. If you are passionate about delivering high-quality solutions and have a strong background in ServiceNow ITSM, we encourage you to apply for this exciting opportunity.