Spanish Language Quality Expert

8 hours ago

Agra, Uttar Pradesh, India beBeeQuality Full time ₹ 6,00,000 - ₹ 10,50,000

Role Summary:

We are seeking a highly skilled Quality Analyst with expertise in Spanish language to join our team.

Key Responsibilities:
  • Maintain expert level knowledge and assigned products and services, complete all required training and certifications.
  • Monitor customer issue trends, volume spikes, and case inventory.
  • Lead daily team huddle and communicate operational updates.
  • Conduct effective coaching and feedback sessions; manage follow-up actions.
  • Ensure timely completion of compliance training and phishing exercises for self and team.
  • Review and analyze B2B Service Cloud and DOMO reports; share performance metrics weekly.
  • Serve as an escalation point for customer cases; manage resolution and documentation.
  • Oversee staff scheduling and maintain low attrition rates.
  • Validate agenda access and ensure compliance with security protocols.
  • Display professionalism and respond promptly to production issues and operational challenges.
Requirements:
  • Proficiency in Microsoft Office
  • Strong attention to detail and organizational skills
  • Professional demeanor and respect for colleagues and customers
  • Collaborative mindset
  • Analytical and strategic thinking
  • Problem-solving skills
  • Effective communication and feedback delivery
  • Commitment to fostering a safe, inclusive, and diverse workplace

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