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Receivables Resolution Expert

1 week ago

India Amazon Music Full time

At Amazon Music, we're committed to delivering exceptional results for our customers. We're seeking a highly motivated and detail-oriented Collections Analyst to join our team.

Job Overview

This role will be responsible for managing and resolving receivables related queries received from customers. As a Collections Analyst, you will support customers to resolve billing issues, reconcile accounts and drive monthly collection targets.

Responsibilities
  • Develop and implement effective strategies to collect outstanding receivables.
  • Collaborate with cross-functional teams to resolve customer disputes and queries.
  • Manage and maintain accurate and up-to-date records of accounts receivable.
  • Identify and escalate high-risk accounts to management.
  • Improve customer satisfaction by providing timely and effective resolution of billing issues.
Requirements
  • Bachelor's degree in accounting and commerce (B. Com).
  • Advanced knowledge of Excel and Microsoft Office products.
  • Minimum 3 years of experience in finance operations, accounts payable, account receivable, or general ledger.