Security Incident Manager Associate

4 weeks ago


Bengaluru, Karnataka, India First American India Full time
Security Incident Manager Associate job description at First American India.Job Summary

About Our Company

First American India is a Global Capability Center (GCC) of the First American Financial Corporation family of companies. We are a proud member of the FORTUNE 500 companies and have been amongst the Fortune 100 Best Companies to Work For list for eight consecutive years.

Our priorities are our employees, customers, and shareholders - in that order. We have been ranked amongst India's Best Companies To Work ForTM 2023 and are certified Best Workplaces for Women and Workplace with Inclusive Practices.

Job Responsibilities
  • Apply mastery and recognized authority on relevant subject matter knowledge to manage, monitor, and improve team activities in solving common and complex business critical deliverables issue.
  • Participate in various projects within team and across functions to ensure that business, function, and geography "customers" are included appropriately and ensures that they receive sufficient and timely communications.
  • Solve complex security issues by recommending solutions and advising to team to build their capabilities for effective service/incident resolution.
  • Develop, publish, and conduct table-top exercise and trainings with the security response teams.
  • Monitor team's work, guide, and own the implementation of best approach for ensuring superior performance standards and client delivery consistency for security process / playbook stabilization.
  • Possess and demonstrate excellent planning and prioritization skills.
  • Encourage and develop team by providing support and guidance for technical and process-related advice to team members to provide effective and timely service resolution before escalation.
  • Inculcate the feedback garnering from clients and act accordingly, including advising subordinates to analyze problems and experiment with methods for arriving at best approaches.
  • Represent the organization to external customers/clients. Exercise significant independent judgment and decision-making within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
  • Exceptional communication skills (both verbal and written) and interpersonal skills to collaborate well and manage teams across teams, different groups, and geographies seamlessly.
  • Collaborate highly with cross-functional teams to mitigate critical security risks and ensure a healthy operating environment where solution alternatives can be brainstormed.
  • Promote security best practices found in working with one business/function/geography to other business and function organizations.
  • Have a keen eye for attention to detail and a self-driven approach to identifying and solving problems.
  • Provide technical leadership among a global team of highly skilled security analysts/subject matter resources.
  • Be responsible for assessing information risk and facilitating remediation of identified vulnerabilities for IT security and IT risk across the enterprise.
  • Identify opportunities to reduce risk and document remediation options regarding acceptance or mitigation of risk scenarios.
  • Be a subject matter expert to answer questions and create resolutions using experience, best practices, and sound judgment.
  • Conduct risk assessments and interviewing internal and external customers, to gain technical knowledge of security/compliance requirements and to support the business.
  • Be responsible for security audits and testing. Evaluate system security configurations to ensure efficacy and compliance with policies and procedures.
  • Analyze threats and current security controls as well as current team procedures/processes to identify gaps in the company's security posture.
  • Act as Incident Commander during critical incidents, coordinating all incident response activities, providing communications to senior management, and managing local resources as part of the response process.
  • Mentor other analysts across the team, leading by example and insisting on high standards.
  • Ensure procedural documentation of team functions are updated on a routine basis.
  • Anticipate, identify, and escalate appropriate issues to Manager/Director.
  • Provide reports or data points as input to senior management on function-wide metrics and performance as well as provide input to KRI and KPI reporting, reports up on areas of opportunities and/or concerns.
  • Ensure compliance with information security standards, policies, and procedures.
  • Communicate and implement industry best practices and solutions employed in the information security space.
  • Be a creative self-starter who can think through a task from start to finish and has the technological vision to support the operational and security needs of the enterprise.

What You'll Bring

  • Operational excellence in Security Management tools and applications.

Intrusion Prevention System:

  • Network security: next-gen firewalls, cloud security group, ACLs.
  • Logging and monitoring: SIEM and Cloud Access Security Broker (CASB).
  • Endpoint security: Antivirus, DLP, and host compliance.
  • Azure/AWS cloud services and infrastructure.
  • Good knowledge of cryptography, application security, access control, malware, exploits, and vulnerabilities.
  • In-depth technical knowledge and experience in cyber security threats, security controls, investigation, hardening, and best practices.
  • Ability to effectively convey complex issues and communicate to a variety of audiences including technical staff, peers, as well as senior management, and oversight bodies.
  • Knowledge of technical infrastructure, networks, databases, and systems in relation to IT Security and IT Risk, Windows workstation and server administration experience.
  • Experience in product evaluation and managing vendor relationships.
  • Experience managing projects with complex inter-dependencies, focusing on both long-range projects and immediate tasks.

Educational Qualification and Experience

  • Minimum of 15 years of formal education - Graduate/Postgraduate in Computer Science/Information Technology.
  • Professional work experience between 10-13 and at least 6-8 years as a Lead/Team Lead for security incident response, utilizing industry leading network security monitoring technologies, application, web, database, and Security Event and Information Management (SIEM), IDS/IPS, endpoint, email security gateways, and DLP technologies.

License or Certification

  • CISSP, CISP, CEH, CCNA, Splunk/CRIBL, OSCP preferred.


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