Global IT Service Delivery Manager

24 hours ago

Hyderabad, Telangana, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 25,00,000

Delivering Exceptional IT Support

About the Role

We are seeking a seasoned leader to oversee our global Service Desk operations, ensuring seamless support for our clients worldwide.

Key Responsibilities
  • Lead and develop a team of Supervisors and frontline agents, driving consistent service delivery and team engagement.
  • Develop and implement strategic plans to enhance service quality, efficiency, and user experience.
  • Maintain high standards of ticket handling, escalation, and documentation across all pods and shifts.
  • Collaborate with peer managers and infrastructure teams to ensure smooth handoffs, knowledge sharing, and support alignment.
Requirements
  • 8+ years of progressive experience in IT support, with at least 3 years in a leadership role managing people managers or large-scale teams.
  • Proven track record of leading service desk operations in a high-volume, multi-site or global environment.
  • Deep understanding of ITSM principles, incident/request workflows, and performance management metrics.
  • Demonstrated ability to build high-performing teams and mentor frontline leaders.
Benefits

This role offers an exciting opportunity to drive business growth, improve customer satisfaction, and contribute to the success of our organization.

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