Customer Engagement Specialist

3 days ago

Rewa, Madhya Pradesh, India beBeeCommunication Full time ₹ 70,000 - ₹ 15,00,000

Job Title: Customer Engagement Specialist

This is a key role within our organization where you will be the primary point of contact for clients, providing exceptional support and ensuring a positive experience. You will handle incoming inquiries via various channels, analyze problems, and provide effective solutions.

Key Responsibilities:

  • Client Communication: Handle incoming client inquiries via phone, email, and live chat.
  • Problem Resolution: Analyze customer issues and provide effective solutions, escalating complex technical issues to internal teams as needed.
  • Documentation: Accurately log and track all customer interactions and resolutions in our CRM system.
  • Product Knowledge: Develop a deep understanding of our products and services to assist clients with their questions and needs.
  • Feedback Collection: Gather customer feedback and report insights to management to improve our products and services.
  • Client Relationship: Build and maintain strong, positive relationships with clients, turning them into long-term partners.

Benefits:

  • Cell phone reimbursement.
  • Flexible schedule.
  • Health insurance.
  • Provident Fund.

Requirements:

We are seeking an excellent communicator with strong problem-solving skills and a genuine desire to help others. If you are a proactive and empathetic individual who can deliver outstanding support, we encourage you to apply.

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