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Technical Support Specialist

2 weeks ago

Pune, Maharashtra, India Z5 Full time
Job Overview
As a Technical Support Specialist at ZS, you will be responsible for providing first-level support to our global offices. This role involves troubleshooting IT-related issues, diagnosing technical problems, and resolving them in a timely manner.

About the Role
We seek highly motivated individuals with excellent communication skills to join our team. The ideal candidate should have a strong analytical approach to problem-solving and be able to work effectively in a fast-paced environment.

Responsibilities
- Troubleshoot IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access.
- Provide L1 Technical Support for Windows/MAC machines, printers, and ZS proprietary software.
- Diagnose and resolve technical issues related to operating systems, applications, and hardware.
- Familiarity with basic networking concepts and protocols.
- Common query topics include VPN, Outlook (and other O365 Apps and Services), Active Directory and Exchange, Network Connectivity, Software Installation (using SCCM and Privilege Management), File Server and File Share access, FTP, Application specific issues, Intune Support Management etc.

Requirements
- Strong oral and written communication skills.
- Ability to approach problem-solving methodically and analytically.
- Bachelor's degree required, Master's degree desirable.
- 1-2 years of relevant experience in Customer Support, or preferably IT Helpdesk / Service Desk.
- Strong customer service orientation.
- Professional appearance and demeanor, with ability to exercise good judgment and discretion.
- Ability to work varied hours, enabling support in a 24/7 environment.
- A+ certification or Microsoft Certified Systems Administrator (desirable, not mandatory).
- Experience with Service Now tool (desirable, not mandatory).
- Certification in ITIL or similar framework.

Benefits
This role offers a competitive salary, benefits package, and opportunities for career growth and development.

Others
This role requires the ability to work effectively in a team environment and adapt to changing priorities.