Travel Industry Sales Expert

1 day ago


India Zest Rover Full time
About the Role

Zest Rover is seeking a skilled Travel Industry Sales Expert to join our team. As a key member of our sales team, you will play a critical role in driving revenue growth and delivering exceptional customer experiences.

Job Summary

The Travel Industry Sales Expert will be responsible for selling travel-related services and products to individuals and businesses. This role combines elements of sales, customer service, and industry-specific knowledge of travel and tourism.

Main Responsibilities
  • Sales & Client Acquisition: Actively seek out and engage with potential customers to generate new leads. Provide detailed information on travel packages, services, and promotions to customers. Create and maintain relationships with clients to encourage repeat business.
  • Consultation & Customization: Understand the customer's travel needs and preferences. Offer personalized travel solutions, including accommodation, transportation, activities, and itineraries. Recommend and sell additional services such as insurance, upgrades, or excursions.
  • Booking & Reservations: Assist clients in booking flights, hotels, cruises, car rentals, and tours. Process travel reservations and ensure all bookings are confirmed. Maintain an organized database of bookings and customer details.
  • Market Knowledge & Research: Stay updated on current travel trends, new destinations, and special promotions. Understand competitive pricing and negotiate the best deals with suppliers. Research travel options and packages for clients, ensuring they are well-informed.
  • Customer Service & Support: Handle inquiries and resolve any issues that arise before, during, or after a trip. Provide travel advice and support, including visa, passport, and health requirements. Ensure a smooth customer experience by offering assistance with travel documentation and bookings.
  • Sales Targets & Performance: Achieve and exceed sales targets and KPIs set by the company. Monitor performance against goals and adjust strategies to improve sales outcomes. Maintain detailed records of sales activities, interactions with clients, and results.
  • Collaboration & Teamwork: Collaborate with other departments to ensure seamless service delivery. Work closely with suppliers to secure the best deals. Participate in team meetings and contribute to the development of sales strategies.
  • Administrative Tasks: Maintain accurate records of client information, bookings, and transactions. Process payments, issue invoices, and follow up on any outstanding amounts. Update and maintain customer databases, ensuring compliance with data protection regulations.
  • Promotion & Marketing: Promote new packages, destinations, and special offers through various channels. Assist with organizing promotional events or campaigns to generate more sales.
Requirements

To succeed in this role, you should have:

  • A minimum of 2 years of experience in a relevant field.
  • Strong communication, negotiation, and organizational skills.
  • A good understanding of the travel industry.
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary of $60,000 - $80,000 per annum, based on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Ongoing training and professional development opportunities.

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