Process Trainer Lead
2 days ago
**Company Overview**: As a key member of the EXL IT Service Management team, you will play a crucial role in ensuring the success of our clients. Our organization is committed to delivering exceptional service and value to our clients, and we are looking for talented individuals like you to help us achieve this goal.
**Primary Responsibilities**: This role is primarily responsible for conducting and managing training modules for all Executives and Assistant Managers in the specific process. Your responsibilities will include:
- Developing and implementing an effective system for process updates as and when required by the process/clients
- Delivering process training for new hires and developing skills in the particular process
- Conducting training follow-up sessions and measuring the effectiveness of training
- Ensuring accurate, timely, and efficient analysis of weekly and monthly reports
Roles and Responsibilities
This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment. You will be responsible for coordinating with various stakeholders, including process owners, team managers, and trainers, to ensure seamless execution of training programs.
**Required Skills and Qualifications**:
- Strong knowledge of training methodologies and adult learning principles
- Excellent communication and interpersonal skills
- Ability to analyze complex data and develop insights
- Strong problem-solving and decision-making skills
- Ability to work independently and as part of a team
Benefits
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about training and development, we encourage you to apply.
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