EDI Technical Support Specialist

2 days ago


Bengaluru, Karnataka, India PLANSOURCE Full time
About PlanSource

PlanSource is a high-growth software company headquartered in the United States with offices in multiple locations.

Job Summary

The EDI Technical Support Specialist provides internal and external technical support as an Electronic Data Interface resource and subject matter expert. This position will be responsible for implementing and maintaining existing data interfaces, with opportunity for designing and implementing complex interfaces.

Responsibilities
  • Create/build entry level EDI files
  • Maintain and renew established EDI files
  • Learn advanced files as progress sees fit
  • Resolve data discrepancies from interfaces
  • Interact with internal and external parties as the ongoing technical support for interface issues
  • Maintain internal tracking system with project information
  • Manage interface project renewals for groups with no changes
  • Coordinate testing with third parties for interfaces without changes during renewal
  • Configure complex transmission setup for PlanSource standard files (SFTP, FTP)
  • Research escalations from internal development tracking system for ongoing issues
  • Communicate/coordinate with carriers and internal parties related to interface projects
  • Complete special projects as assigned (system research, mass updates)
  • Meet or exceed Data Exchange Team Service Level Requirements
  • Complete job-related training courses and/or seminars, as may be required for the job and/or assigned by Manager
Requirements

This role requires a College Degree preferred.

What We Offer

The estimated salary for this position is $80,000 - $110,000 per year. Additional benefits include comprehensive benefits, cool perks, fun offices ... and opportunities for professional growth and development within our dynamic team of talented professionals. With big goals and the opportunity to make a big impact, we offer a fast-paced environment that values creativity and innovation.



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