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Sales and Support Specialist

2 weeks ago

Vadodara, Gujarat, India Design'n'buy web to print Full time
About the Job

The Customer Success Team plays a crucial role in our business success. As a Sales and Support Specialist, you will be an advocate on behalf of the company, encouraging upsells and cross-sells to existing customers.

  • You will own the entire relationship with assigned clients, including onboarding, training, adoption, retention, and satisfaction.
  • You will increase a customer's lifetime value and improve customer retention rate by encouraging loyal customers who not only continue with the company but also upgrade and purchase premium products and services.