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Cybersecurity Assistant

2 weeks ago

Chennai, Tamil Nadu, India Kaspersky Full time

At Kaspersky, we're proud of our 27 years of experience in protecting individuals and corporate clients from cyber threats. Our team of over 5,000 experts is dedicated to keeping the world safe.

We have a unique opportunity for an intern to join our Technical Support team. As a Cybersecurity Assistant, you'll work closely with our experienced engineers to provide technical assistance and support to Kaspersky B2B customers.

The role offers a chance to gain practical experience in cybersecurity and IT infrastructure management. Your responsibilities will include:

  • Customer Support: Provide timely and effective technical support to customers via email or ticketing system, addressing inquiries related to Kaspersky installation, configuration, and usage.
  • Training and Learning: Proactively seek opportunities to expand your knowledge of cybersecurity concepts, technologies, and best practices through training sessions, online resources, and hands-on experience.
  • Documentation: Assist in creating and updating technical documentation, including user guides, troubleshooting procedures, and knowledge base articles, to facilitate client self-help and internal knowledge sharing.
  • Communication: Communicate effectively with clients and internal teams, conveying technical information in a clear and concise manner to facilitate problem resolution and collaboration.