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Technical Support Associate

3 weeks ago

Chennai, Tamil Nadu, India Wipro Limited Full time

We are seeking an experienced Process Support Associate to join our team at Wipro Limited. As a Process Support Associate, you will play a critical role in providing technical assistance to processes and ensuring that client issues are resolved in a timely and effective manner.

Your primary responsibilities will include managing transactions as per required quality standards, fielding all incoming help requests from clients, and documenting all pertinent end user identification information. You will also be responsible for updating your own availability in the RAVE system to ensure productivity of the process and recording, tracking, and documenting all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions.

To be successful in this role, you will need to have strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. You should also have experience working in Banking back office Operations and be proficient in MS Office and Internet applications.

In addition to your technical skills, you will need to possess excellent customer service skills and be able to work collaboratively as part of a team. You will be responsible for delivering excellent customer service through effective diagnosis and troubleshooting of client queries and providing product support and resolution to clients.

Responsibilities:

  • Manage transactions as per required quality standards
  • Field all incoming help requests from clients
  • Document all pertinent end user identification information
  • Update own availability in the RAVE system
  • Record, track, and document all queries received
  • Problem-solve and resolve client issues
  • Deliver excellent customer service

Requirements:

  • 6 months to 1 year of experience in Banking back office Operations
  • Strong communication skills and attention to detail
  • Proficient in MS Office and Internet applications
  • Excellent customer service skills
  • Able to work effectively in a fast-paced environment