Technical Support Engineer

5 days ago


Hyderabad, Telangana, India CorroHealth Full time

**Technical Requirements:**

This role requires strong technical skills and experience in software deployment and implementation.

  • Responsibilities:
  • Provide software consultation, implementation, and support to T-System customers in a highly visible position.
  • Provides technical leadership for the global client support and global technical services teams
  • Perform global team member assignments for technical services and client support teams
  • Handle solving technical issues encountered by the global team or escalate them promptly to global or domestic leadership
  • Ability to assist with reassignments when needed
  • Ability to collaborate with other team members on any technical issues.
  • Train global team members on the T System solutions and tools required to perform their job function.
  • Diagnosing technical issues through resolution for the T-System solution or platform.
  • Available for On Call rotation - Manage overflow of client support call volume as needed
  • Collaboratively work with the Implementation Team while meeting technical implementation project deadlines.
  • Perform installation, upgrade, and support activities with minimal disruption to the business while following standard change management policies.

Qualifications:

  • Bachelor's degree in computer science or related field or equivalent experience
  • Five or more years providing software solutions and consulting with customers in a software deployment role.
  • Strong SQL server database Queries and trouble shooting.
  • Work experience with US based client's huge plus.
  • Experience in providing advanced technical support in a customer-facing role.


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