Technical Support Engineer
5 days ago
**Technical Requirements:**
This role requires strong technical skills and experience in software deployment and implementation.
- Responsibilities:
- Provide software consultation, implementation, and support to T-System customers in a highly visible position.
- Provides technical leadership for the global client support and global technical services teams
- Perform global team member assignments for technical services and client support teams
- Handle solving technical issues encountered by the global team or escalate them promptly to global or domestic leadership
- Ability to assist with reassignments when needed
- Ability to collaborate with other team members on any technical issues.
- Train global team members on the T System solutions and tools required to perform their job function.
- Diagnosing technical issues through resolution for the T-System solution or platform.
- Available for On Call rotation - Manage overflow of client support call volume as needed
- Collaboratively work with the Implementation Team while meeting technical implementation project deadlines.
- Perform installation, upgrade, and support activities with minimal disruption to the business while following standard change management policies.
Qualifications:
- Bachelor's degree in computer science or related field or equivalent experience
- Five or more years providing software solutions and consulting with customers in a software deployment role.
- Strong SQL server database Queries and trouble shooting.
- Work experience with US based client's huge plus.
- Experience in providing advanced technical support in a customer-facing role.
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