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Network Infrastructure Specialist
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N TT DATA Global Delivery Services Limited is seeking a highly skilled Network Infrastructure Specialist to join our team. As a key member of our IT operations department, you will be responsible for ensuring the smooth operation of our network infrastructure.
Key Responsibilities- Proactive Monitoring and Support: Proactively monitor work queues and provide support to clients on high-tech or sophisticated tickets.
- Operational Task Execution: Execute operational tasks to resolve escalated incidents/requests within agreed SLAs, providing timely updates.
- Issue Identification and Analysis: Identify, investigate, and analyze issues/errors prior to or at occurrence, logging incidents in a timely manner.
- Knowledge Sharing and Documentation: Share knowledge to resolve issues, document them, and push knowledge down to other engineers.
- Deep Technical Skills: Deep technical skills in relevant functions, including change management process and knowledge of network protocols (BGP, OSPF, EIGRP).
- Excellent Client Service Orientation: Excellent client service orientation and passion for achieving/exceeding expectations.
- Strong Communication Skills: Excellent written and verbal communication skills with ability to communicate across different cultures and social groups.
- Certifications and Experience: CCIE certification or equivalent, experience with ticketing tools (preferably Service Now), and advanced vendor management experience.
