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Senior Leadership Position

1 week ago

Gurgaon, Haryana, India Ameriprise Financial Services, LLC Full time

Job Description

About the Role

We are seeking a skilled leader to manage our virtual administrative team, providing day-to-day support to U.S.-based leaders. The ideal candidate will have experience leading teams, coaching direct reports, and implementing process improvements.

Key Responsibilities:

  • Lead and coach direct reports in administrative support, scheduling, expense management, travel, and other tasks.
  • Assist direct reports in resolving complex issues and collaborating with U.S. business partners as needed.
  • Manage workload and prioritize tasks to meet accuracy, processing, and call quality metrics.
  • Develop a strong business continuity framework for the team and track capacity utilization.
  • Partner with U.S. business partners to track metrics, headcount, hiring, and training requirements.
  • Provide recommendations for efficiency improvement and contribute to organization-wide projects.

Requirements

The successful candidate will possess prior experience in leading teams, general administrative duties, and applicable metrics. They should also demonstrate excellent written and verbal communication skills, detail orientation, and ability to motivate team members.

Desirable Skills:

  • Experience with standard business software applications (Outlook, Excel, Salesforce, MS Teams).
  • Ability to communicate with all levels within the organization.
  • Process-oriented and team-focused.

About Us

Ameriprise Financial Services, LLC is a global financial planning company headquartered in Minneapolis, offering asset management, retirement planning, and insurance protection services. We value inclusivity, collaboration, and employee development. Join us to make a difference in your community and create a fulfilling career.