Network Services Delivery Engineer

1 week ago


Kolkata, West Bengal, India NTT Full time
Job Description

The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing proactive managed services to clients ensuring their IT infrastructure and systems remain operational through monitoring, identifying, investigating, and resolving technical incidents and problems.

This second-line support role focuses on medium-level complexity issues, aiming to resolve client requests without breaching service level agreements. As a key member of the team, you will contribute to project work as needed.

Key Responsibilities:
  • Minimum 5 years of hands-on experience in managing networks with at least 3 years in one of the following areas: level-2 resource, TAC resource, or network operation management in BFSI sector.
  • Proven experience in ticketing tools, preferably Service Now.
Academic Qualifications and Certifications:
  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
  • CCNP or equivalent certification.
  • Certifications relevant to the services provided.
About the Role:

This is an excellent opportunity to join NTT DATA, a global innovator in business and technology services, where you can leverage your expertise to drive client success and contribute to our digital transformation journey.

Why Join Us?

At NTT DATA, we are committed to creating a diverse and inclusive work environment that fosters growth, belonging, and innovation. We value collaboration, respect, and open communication, making us a great place to build your career.

What We Offer:
  • A competitive salary range of $80,000 - $110,000 per year, depending on location and experience.
  • A comprehensive benefits package including health insurance, retirement plans, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment with a strong focus on diversity and inclusion.


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