
Digital Client Management Specialist
4 days ago
We are seeking an experienced Client Account Manager to join our team. As a seasoned professional in client servicing, you will be responsible for managing top-tier client relationships and leading the execution of strategic digital campaigns.
About the Role
- You will act as the primary liaison for key clients, nurturing strong and lasting partnerships.
- Gain a thorough understanding of each client's business goals, target audience, and market positioning.
- Maintain high levels of client satisfaction through clear communication, transparency, and timely delivery.
Campaign Planning & Execution
- Lead the full lifecycle of campaigns—from brief to brainstorm, from strategy to reporting.
- Work cross-functionally with internal teams (creative, content, influencer, media, performance) to drive execution.
- Ensure project timelines, budgets, and quality standards are met without compromise.
Strategic Consulting & Brand Stewardship
- Deliver strategic guidance backed by industry trends and insights to help clients meet their marketing objectives.
- Ensure all campaigns are on-brand and aligned with the client's voice, positioning, and market narrative.
- Recommend new formats, channels, or content opportunities based on platform innovation and market shifts.
Performance Monitoring & Reporting
- Monitor campaign KPIs and performance metrics using tools like Google Analytics, Meta Suite, and internal dashboards.
- Analyze results to deliver actionable insights and clear next steps to improve campaign outcomes.
- Lead client reporting meetings and present performance reviews, learnings, and forward-looking strategies.
Key Requirements
- Bachelor's degree in Marketing, Communications, Business, or a related field.
- Minimum 2+ years of account management experience in a digital/creative agency.
- Proven ability to manage high-stakes clients and complex campaigns.
- Solid understanding of digital marketing, content creation, performance media, and influencer strategy.
- Strong verbal and written communication skills with client-facing polish.
- Proficiency in tools like Google Workspace, MS Office, Meta Ads Manager, Google Analytics, and project trackers.
- Ability to handle multiple projects, teams, and deadlines simultaneously with composure and clarity.
What We Offer
Our collaborative environment is designed to foster growth and success. You will have the opportunity to work with some of the most exciting brands in India, crafting stories that spark conversations and drive measurable results.
Are you passionate about building brands and managing relationships that matter? If so, we would love to hear from you
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