
Dynamics 365 Expert
3 days ago
We are seeking a highly skilled technical professional to fill the role of Dynamics 365 Customer Service developer.
Key Responsibilities:
- Design, develop, and implement business processes, plugins, and workflows for Dynamics 365 Customer Service.
- Develop, deploy, customize, and integrate Dynamics 365 Customer Service with other systems.
- Create custom entities and relationships between those entities within the Dynamics platform.
- Handle multiple business units with data segregation and cross BU access/roles.
- Develop Dynamics Self-service Portals and Custom portals integrating multiple Dynamics instances.
- Experience in software development using Microsoft .Net, C#, JSON, and jQuery.
- Customer Service Hub, Unified Client Interface, Client API form context, and Model-driven apps.
- Scheduled Reports, Custom SSRS reports with multiple data sources (external & internal).
- Develop automations using Power Automate and Power Apps.
- Publish application to Azure.
- Handling huge volumes of case and email records.
- Using third-party tools to configure, customize, monitor, and troubleshoot the Dynamics application.
- Agile/Scrum based process implementation using tools like Azure DevOps with pipeline automation for CI/CD.
- Designing and automating survey forms using MS Forms Pro.
Requirements:
- Proficient with developing, deploying, customizing, and integrating Dynamics 365 Customer Service.
- Proficiency in designing, developing, and implementing business processes, plugins, and workflows.
- Strong hand-on experience in developing Dynamics Self-service Portals and Custom portals integrating multiple Dynamics instances.
- Experience in software development using Microsoft .Net, C#, JSON, and jQuery.
- Strong hand-on experience in Scheduled Reports, Custom SSRS reports with multiple data sources (external & internal).
- Experience in developing automations using Power Automate and Power Apps.
- Experience in publishing application to Azure.
- Hands-on experience in handling huge volumes of case and email records.
- Hands-on experience in using third-party tools to configure, customize, monitor, and troubleshoot the Dynamics application.
- Hands-on experience in Agile/Scrum based process implementation using tools like Azure DevOps with pipeline automation for CI/CD.
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