Advanced Network Security Specialist

19 hours ago


Jodhpur, Rajasthan, India beBeeFirewall Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

We are seeking a seasoned Senior Technical Support Specialist to provide exceptional technical expertise and customer service.

Key Responsibilities:
  • Offer advanced technical support to customers and partners via various communication channels
  • Handle escalated issues from initial and Tier 2 technical support teams
  • Analyze, troubleshoot, and resolve complex technical problems related to network security and firewalls
  • Manage technical cases to ensure timely resolution and follow-up actions
  • Detect and diagnose faults to identify root causes and implement corrective measures
  • Develop and publish comprehensive technical documentation and bulletins in our knowledge base
  • Review and update technical content for training materials and marketing collateral

The ideal candidate will possess extensive experience in technical support, with a deep understanding of remote access VPN solutions, IPSEC, PKI & SSL, TCP/IP, authentication protocols, and firewall management systems. You will also have strong analytical and problem-solving skills, excellent written and verbal communication skills, and the ability to work independently in a fast-paced environment.

Requirements:
  • Extensive technical support experience with remote access VPN solutions, IPSEC, PKI & SSL, TCP/IP, authentication protocols, and firewall management systems
  • Strong analytical and problem-solving skills with ability to analyze complex technical issues
  • Excellent written and verbal communication skills with ability to interact with diverse stakeholders
  • Ability to work independently in a dynamic environment with multiple priorities and deadlines

This is a unique opportunity to join our team and contribute your technical expertise and passion for delivering exceptional customer service.



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