Senior Fraud Analyst

1 week ago


Chennai, Tamil Nadu, India WELLS FARGO BANK Full time
About this role:

Wells Fargo is seeking a Senior Fraud professional to support the Detection Assurance Program.

  • Proactively identify opportunities to improve the customer experience and mitigate risks through effective authentication.
  • Perform complex customer support tasks by utilizing solid communication skills to establish rapport with customers and deescalate difficult situations.
  • Oversee multiple claim types, take appropriate action to decide the case, and may contact third parties for research as needed.
  • Support team performance in identifying gaps in bank processes, procedures, customer, or colleague decisions.
  • Provide feedback and present ideas for improving or implementing processes and tools within the fraud and claims functional area.
  • Provide subject matter knowledge and interpretation of procedures to less experienced staff.
  • Interact with a wide range of information as well as with external customers.

Required Qualifications:

  • 18+ months of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through work experience, training, military experience, or education.

Desired Qualifications:

  • Experience in Customer Service, Financial Services, Fraud, Investigations, or equivalent demonstrated through work experience, training, military experience, or education.
  • Ability to attend full duration of required training period.
  • Ability to work additional hours as needed.
  • Must work on-site at the location posted.
  • Willing to work in rotational shift (weekends included) and also in Night shift.

At Wells Fargo, we believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, or any other status protected by applicable law.



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